Customer Reviews

Great Service Means Happy Customers

I recently purchased a 2016 GTI from the team at Crosby VW and my experience was great. I am so happy with the car. I don't live in Kitchener and they were easy to deal with over a distance.


My overall experience purchasing from Crosby Volkswagen in Kitchener, Ontario was very positive. Their sales staff were professional, helpful, responsive and not at all pushy.


I purchased a 2013 Jetta for my daughter from Jil Vaivars at Crosby VW. Jil made the overall purchasing experience very positive. No pressure, answered all my questions and was very professional. I'd recommend Jil to family and friends looking for a new or used VW.


Atmosphere was really welcoming and our dealer, James, was really friendly. Answered all of our questions and really helped us understand the car we bought. He helped us link our devices to the car and overall made sure to cover any questions we had. Solid experience! Thanks for everything!


Chris, Luke and Jil were very accommodating and willing to work with my schedule. I especially appreciated their professionalism and friendliness stepping me through the entire process. I love my ruby red 2018 Tiguan!


Aaron was a great help in making my first vehicle purchase with Volkswagen. Today I was able to pickup my brand new Tiguan, and am very satisfied with how it drives and the functionality of all the features the car has. I would highly recommend contacting Aaron for anyone looking for to purchase a VW as he is patient with many questions, knowledgeable with the product and most importantly not a pushy salesperson. Thanks again Aaron and the whole Crosby VW team for making my new purchase possible


Customer Service Exceptional. I would definitely recommend meet Aaron over there decent man. He explain everything about the car very nicely. Thanks Man


I had a really good experience finalizing a deal for a used car. Aaron from Crosby VW was really helpful, explained us all the details and never hesitated to answer any questions. While waiting for the delivery the dealership did their due diligence for safety inspection and informed us honestly for few conditions.


Recently purchased a pre-owned sportwagen from Crosby Volkswagen. Everything was great. We went in looking with very specific criteria (Hatchback, all wheel drive and manual) Aaron greeted us in the lot and informed us of a recent trade in checking all our boxes. After some time, we were able to check it out and it was everything we were looking for. Aaron was more than helpful. He was very responsive to all my messages and communicated all updates in a very timely manner. He provided easy going, professional service and I didnt feel pressured at all. We are so happy with the sportwagen and extra upgrades we opted for. Waited a little long for my rims to come in but that wasnt a surprise. The service team is equally excellent, booking online is a breeze. Once my accessories arrived, I was able to get in quickly and painlessly. Was very impressed with the complimentary taxi shuttle service. All around great experience.